Privacy Policy

Overview

San Diego Pools ("we," "us," or "our") operates the website located at sandiegopools.com. This Privacy Policy describes how we collect, use, and protect information you provide when visiting our website or contacting us for pool construction, renovation, or maintenance services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please do not use our website.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our site.

Information You Provide

• Name, phone number, and email address submitted via contact or quote request forms
• Project address or service location
• Details about your pool project, preferences, or questions
• Communications sent to us by phone or email

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Search terms used to find our website

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and service questions
• Schedule consultations, site visits, and project appointments
• Provide pool construction, renovation, and maintenance services
• Send you project updates and follow-up communications
• Improve our website, content, and service offerings
• Comply with legal and regulatory obligations

We will only contact you for marketing purposes if you have given us permission to do so, and you may opt out at any time.

Sharing Your Information

We do not sell or rent your personal information. We may share your information in limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website or conducting our business (e.g., email platforms, CRM software), under strict confidentiality agreements.
• Subcontractors: Licensed trade partners involved in your specific project, only to the extent necessary to complete the work.
• Legal Requirements: When disclosure is required by law, court order, or to protect the rights and safety of our company or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand traffic patterns and page performance (e.g., Google Analytics).
• Advertising Cookies: Used to track the effectiveness of advertising campaigns (e.g., Google Ads conversion tracking).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit allaboutcookies.org.

Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.
• Do Not Sell: We do not sell personal information. California residents may submit a request to confirm this.

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, including review platforms, financing partners, and social media. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights, or have a concern about how we handle your data, please reach out:

San Diego Pools

San Diego, California

Website: sandiegopools.com

Email: [email protected]

We aim to respond to all privacy-related inquiries within 10 business days.